You have 30 days from the delivery date to return items for a refund or exchange. Returns must be initiated within this timeframe.
Return Requirements
Eligible Items
Items must be:
- Unused and in their original condition
- In original packaging with all accessories and manuals
- Free from damage not related to manufacturing defects
- Accompanied by proof of purchase or order confirmation
Return Authorization
All returns require prior authorization:
- Contact us at contact@anytools.store or call 07577 323531
- Provide your order number and reason for return
- We’ll issue a Return Authorization (RA) number and instructions
- Include the RA number clearly with your return shipment
Non-Returnable Items
We cannot accept returns for:
- Custom or special-order tools
- Items damaged due to misuse or normal wear
- Used consumables (batteries, oils, filters, etc.)
- Items without original packaging
- Modified or altered tools
- Electrical items that have been installed or wired
Return Shipping
Customer Responsibility
- Customers are responsible for return postage unless the item is faulty or a mistake was made
- We recommend using Royal Mail Tracked or DPD for secure returns
- Items must be well packaged to avoid damage during return transit
Our Responsibility
We cover return shipping costs when:
- The item received was defective or damaged
- The wrong item was sent
- The item is significantly different from its description
Refund Process
Processing Time
- Refunds are processed within 5–10 business days after inspection
- Refunds are issued to the original payment method
- Depending on your bank, it may take additional days for funds to appear
Refund Amount
- Full purchase refund for items in perfect condition
- Original delivery costs are non-refundable (unless our error)
- Return postage is deducted unless covered by us
Partial Refunds
A partial refund may be issued for items that are:
- Returned after 30 but within 60 days (case-by-case review)
- Missing packaging or accessories
- Lightly used but still resellable
Exchanges
We offer exchanges for:
- A different size or model of the same product (subject to availability)
- Defective items under warranty
- Items received in error
Exchange Process:
- Contact us for exchange authorization
- Return the original item with your RA number
- Replacement ships once the return is received
- Price differences or additional delivery costs may apply
Defective or Damaged Items
Immediate Action Required
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
- Do not attempt to use damaged tools
- Keep all original packaging
Resolution Options
- Full refund including postage
- Free replacement item
- Manufacturer warranty service (if applicable)
Warranty Claims
- Contact us first for help with warranty claims
- We can liaise with the manufacturer on your behalf
- Warranty terms vary by brand and product
Special Circumstances
Large or Heavy Tools
- Items over 25 kg may need special collection arrangements
- Additional return shipping costs may apply
- Please contact us before returning heavy items
Hazardous Materials
- Items with batteries or liquids may have special return rules
- Cannot be sent by air freight
- Contact us for detailed instructions
Store Credit Option
- You may choose store credit instead of a refund
- Credit equals the full purchase amount
- Never expires and can be used on any future order
International Returns
- Customers outside the UK are responsible for all return postage
- Items may incur customs charges upon return
- Refunds processed in GBP (British Pounds)
Contact Us for Returns
Customer Satisfaction Guarantee
We stand behind the quality of our tools and equipment. If you experience any issue, please contact us — we’ll work to ensure your complete satisfaction.
